NIRMAL S. SHAH

2/A Kartik Swami Society, O/s Shahpur Gate, Ahmedabad, Gujarat

Ph: +91-98795-77993, E-mail: niranjshah@gmail.com

OPERATIONS/ PROJECT MANAGEMENT PROFESSIONAL

Extensive Experience in Operations, Project Management, Administration, Team Management, Research, Consultation, Strategic Planning, Coordination, Personnel Supervision, Workflow optimization, quality assurance, performance metrics and logistics coordination, Preparing of SLAs, SLMs, PAR (Performance Evaluation Reports), PEM (Performance Evaluation Matrix).

§ Exceptional consensus building, negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities

§ Successful track record in spearhead, developing, implementing various projects within agreed cost/timelines without incidences of overruns

§ Effective resource planning/ optimization, focusing on waste reduction, enhancing productivity and profitability

§ Technical Proficiency in MS Word, MS Excel, MS PowerPoint, MS Access and Email/Internet Research (Research Expert)

Achievements

JURISCAPE LEGAL RESEARCH PVT LTD

Handling the automation process and obtained it approved from HOD

Led the efforts across increasing the production upto 85% in 6 months and quality upto 97%

Merit of developing few tools thought that made daily reporting easy

Rewarded as Best Project Manager in the Company during 2007-08

Credentials of receiving special thanks and appreciation from CEO (USA) and CEO (India)

Accomplished the target of 2+ Million jobs on our Sites (Target achieved 5 Months before)

Experience of handling 30+projects (Ongoing and Short Terms [80% - 20%]) with 70-80+ Members)

Adept at training the subordinates to promote them to next levels (Promotion ration in my team 76%)

PROFESSIONAL EXPERIENCE

JURISCAPE LEGAL RESEARCH PVT LTD (Ahmedabad, Guj) since July 2006

Project Manager

§ Working in Research & Development Division – URL Management Sami Technical Task.

§ Developed entire sites (Company Sites) encompassing relevant and current (Live) jobs to make the site as No. 1 in Research & Development Division

§ Responsible for studying the system and devising automotive process while leading the team to seek more jobs

§ Organizing and managing resources while creating estimates for the project, Work Breakdown Structure, Project Plan, Contingency Plan & Schedules, identifying risks within defined scope, quality, time and cost constraints

§ Involve in carrying out research to explore new automated tools which can optimize production

§ Accountable for building the down line while interfacing with USA and India team POC regarding future gals and current issues in production

§ Establishing targets and quality parameters – TQM for the team and monitoring their performance to maintain quality

§ Devising divisional summary reports and involve in the task of recruitment

§ Creating processes automotive to minimize cost and to increase productivity

Hitech Outsourcing Services (http://www.hitechos.com) (AHMEDABAD, Guj) May 2003 - June 2006

Project Manager (February 2004 – June 2006)

§ Successfully developed the projects with the time and quality constraints

§ Interacted with the team members for the mutual benefits in the project while establishing contacts with various clients for new projects and for the presentation of the company and its services

§ Strategically planned and analyzed the basic requirements while setting up the technical infrastructure of the project and reviewed all the project proposals

§ Managed 15-20 ongoing and 20 short term projects with 50-55 Team Members

§ Delegated work to the team members, allocated targets, monitored team performance through timely feedbacks, thereby, ensured overall team productivity and quality

Team Leader (October 2003 – January 2004)

§ Entrusted with the task of getting acceptance for projects while reviewing team’s requirements and forwarded them to management after their validation

§ Arranged meetings with Quality Controller and chartered the training schedule as per their feedback

§ Prepared training documents and reviewed production flow while training new recruitment for work and acreage them to achieve the initial target and achieved them within the delegated time

Quality Controller (August 2003 – September 2003)

§ Online QC and approval of Task.

§ Training of other QC team and preparing the QC Matrix and Parameters.

Web Research Associate (May 2003 – July 2003)

Professional Training

§ Analysis Skills (Excellent Skills for Comparative Analysis)

§ Business Contingency Planning

§ Data Management

§ Data Processing

§ Good Listening Skills

§ Good Team Leader Skill

§ Meeting Management

§ Motivational Skills

§ Online Projects (Expert)

§ Operations

§ People Management

§ Proficient in third party ITES/BPO and Captive units' operations Non-Voice

§ Project Management

§ Quality Assurance

§ Service Delivery

§ Team Building

§ Team Management

§ Training experience with enhanced People Management

§ Web Research (Expert)

Date of Birth: 10 May 1982

Linguistic Proficiency: English, Hindi and Gujarati

Education: Graduate

References: Available on request